Access + Mobility is a blog about maximizing transportation options for people who don’t drive. It is written primarily by members of our team with occasional guest articles from leading thinkers in the fields of community transportation, human services, and public policy.


Our objective in starting this blog is to share ideas and engage our readers in a conversation about transportation planning and policy impacting individuals who cannot drive, including: seniors, people with disabilities, and people who cannot afford to drive for their primary mode of transportation.

September 17, 2013


When demanding a more efficient public transportation system, Elected officials often talk of witnessing multiple paratransit or other accessible vehicles lined up on the curb in front of the Hospital, each picking up or dropping off a single passenger. The assumption that many elected leaders have is that vehicle capacity could be used more effectively if more customers were grouped. For years this has been the rationale behind major federal and state initiatives to improve coordination of human-service transportation programs. Indeed, much of my professional career has focused on implementing programs that improve coordination of limited transportation resources.


While I generally agree that HST programs often can be better coordinated, today I want to highlight an important piece of the puzzle that is often overlooked.  In doing so, I hope to provi...

September 8, 2013


This week I’m writing about something that has been on my mind for a while: lower-tech (relatively) alternatives that build one-call infrastructure for non-drivers looking for transportation options.  I’m assuming most of my readers know what I mean by “one-call.” For those who don’t, CTAA provides a helpful primer on the “one-call/one-click” concept. The basic idea is to provide a one-stop shopping experience for customers who are looking for a ride.


In my consulting practice I have come across a number of mighty proposals to build  systems that aspire to provide an “” experience for human services transportation trips. Indeed, FTA recently awarded over $60 million in one-time capital funding to build one-call/one-click systems. While I fully expect trip planning software to eventually move toward online multi-modal trip booking, I think there are other simpler technologies that are often overlooked i...

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